Role Overview:

As an Admission Officer, you will be responsible for driving sales by engaging prospective students, guiding them through the enrollment process, and building long-term relationships. You will play a critical role in helping students make informed decisions about their educational path while contributing to the growth of the company.

Key Responsibilities:

• Lead Conversion:
Convert leads into enrolled students by effectively communicating the benefits of our programs.

• Relationship Building:
Develop and maintain strong relationships with prospective students and their families.

• Sales Target Achievement:
Meet or exceed individual and team sales targets.

• Counseling & Guidance:
Advise students on program selection, admission requirements, and career opportunities.

• Follow-ups:
Conduct timely follow-ups with leads to nurture interest.

• Reporting & Documentation:
Maintain accurate records of all student interactions in the CRM system.

Role Overview:

The Career Specialist will act as the first point of contact for all student enquiries. The role is responsible for handling end-to-end initial engagement, including inbound and outbound calls, qualifying prospects based on eligibility and interest, and converting them into qualified leads and confirmed walk-ins for the respective branches.

This role is critical in ensuring lead conversion quality, timely follow-ups, and accurate enquiry handling.

Key Responsibilities:

- Enquiry Handling & Communication
- Act as the first point of contact for all inbound enquiries (calls, forms, digital leads).
- Make outbound calls to new and existing enquiries as per defined SLAs.
- Ensure 100% enquiry coverage with no delay in first contact.
- Lead Qualification
- Conduct the initial counselling/qualification call to understand
- Student background and qualification
- Interest level and course suitability
- Readiness to proceed
- Categorize leads correctly as Qualified / Not Qualified / Follow-up required.
- Conversion & Walk-in Booking
- Convert qualified enquiries into confirmed walk-ins for the appropriate branch (Calicut / Kochi / others).
- Coordinate and schedule branch visits, ensuring correct slot booking.
- Share accurate information about location, timing, and documents required.
- CRM & Process Compliance
- Update all interactions, call outcomes, and statuses promptly in CRM and admission sheets.
- Maintain data accuracy and hygiene at all times.
- Follow defined calling, follow-up, and escalation processes.
- Collaboration & Reporting
- Work closely with branch teams to ensure smooth handover of qualified leads.
- Provide daily updates on:
- Calls made
- Leads qualified
- Walk-ins booked
- Highlight any issues related to lead quality or system/process gaps.

Key Skills & Competencies:

- Strong verbal communication skills (English + regional language preferred)
- Good listening and questioning skills
- Ability to handle high call volumes (inbound & outbound)
- Result-oriented with strong follow-up discipline
- Basic computer and CRM knowledge

Role Overview:

We are looking for a highly driven Team Leader (TL) who can own end-to-end admissions performance by managing a team of counselors, improving lead conversions, and ensuring disciplined pipeline management.

Key Responsibilities:

1. Team Management & Productivity
- Lead and mentor a team of Admission Officers / Counselors
- Set targets and monitor performance
- Conduct daily huddles and feedback sessions

2. Revenue & Conversion Ownership
- Own team admission targets and revenue goals
- Improve conversion metrics
- Drive closures on hot and warm leads

3. Lead Management & Allocation
- Ensure proper lead distribution
- Monitor follow-ups and CRM hygiene
- Coordinate with central team for lead quality

4. Sales Process Excellence
- Enforce structured counseling process
- Monitor call quality
- Handle escalations

5. Data Tracking & Reporting
- Track leads, conversions, and revenue
- Maintain dashboards
- Analyze source performance

6. Training & Development
- Train new joiners
- Conduct roleplays and coaching sessions

7. Cross-functional Coordination
- Work with marketing and operations teams

Key Skills Required:

- Strong sales and leadership skills
- Excellent communication
- CRM experience (Zoho preferred)
- Data-driven mindset

Eligibility:

- 3 - 6 years in Sales / Admissions
- 1 - 2 years in team handling
- EdTech experience preferred

Key KPIs:

- Revenue Achievement
- Conversion Rate
- Lead Qualification Ratio
- Team Productivity
- CRM Hygiene

Compensation:

- Fixed Salary + Incentives

Role Overview:

We are looking for a highly driven Team Leader (TL) who can own end-to-end admissions performance by managing a team of counselors, improving lead conversions, and ensuring disciplined pipeline management.

Key Responsibilities:

1. Team Management & Productivity
- Lead and mentor a team of Admission Officers / Counselors
- Set targets and monitor performance
- Conduct daily huddles and feedback sessions

2. Revenue & Conversion Ownership
- Own team admission targets and revenue goals
- Improve conversion metrics
- Drive closures on hot and warm leads

3. Lead Management & Allocation
- Ensure proper lead distribution
- Monitor follow-ups and CRM hygiene
- Coordinate with central team for lead quality

4. Sales Process Excellence
- Enforce structured counseling process
- Monitor call quality
- Handle escalations

5. Data Tracking & Reporting
- Track leads, conversions, and revenue
- Maintain dashboards
- Analyze source performance

6. Training & Development
- Train new joiners
- Conduct roleplays and coaching sessions

7. Cross-functional Coordination
- Work with marketing and operations teams

Key Skills Required:

- Strong sales and leadership skills
- Excellent communication
- CRM experience (Zoho preferred)
- Data-driven mindset

Eligibility:

- 3 - 6 years in Sales / Admissions
- 1 - 2 years in team handling
- EdTech experience preferred

Key KPIs:

- Revenue Achievement
- Conversion Rate
- Lead Qualification Ratio
- Team Productivity
- CRM Hygiene

Compensation:

- Fixed Salary + Incentives